FAQ
Frequently Asked Questions
Find quick answers about sizing, delivery, orders, returns and shopping with ERAFITT.
How do I know which size to order?
Please refer to our Size & Fit Guide for body measurements and general fit guidance.
Individual styles may vary depending on fabric, stretch and compression. If you are between sizes, choose according to your preferred level of fit.
When will my order be shipped?
Orders are generally processed within 1–5 business days.
Once your order has been dispatched, shipping confirmation and tracking details will be provided where available.
Do you ship internationally?
Yes. ERAFITT offers shipping to supported international destinations.
Available shipping options and any applicable charges will be displayed during checkout.
How long does delivery take?
Delivery times vary depending on destination, courier operations, customs processing and other circumstances outside our control.
Estimated delivery information will be shown where available during checkout or after dispatch.
How can I track my order?
If tracking is available for your shipment, your tracking details will be sent to the email address used when placing your order.
Can I change or cancel my order?
Contact us as soon as possible after placing your order.
We will do our best to assist, however changes or cancellations cannot be guaranteed once processing or fulfilment has begun.
Can I return an item?
Returns are accepted where an item is faulty, damaged or different from the item ordered, subject to assessment and applicable consumer law.
We do not accept returns for change of mind, incorrect size selection or personal preference, except where required by law.
Who pays for return postage?
Approved returns must be sent to our designated Australian returns address.
Return postage is generally the customer's responsibility, unless applicable consumer law requires otherwise.
When will I receive my refund?
Once an approved return has been received and assessed, the appropriate remedy will be provided.
Depending on the circumstances, this may include a replacement, repair or refund where required.
What if my item is faulty or incorrect?
Please contact ERAFITT promptly with your order number, a description of the issue and clear photographs where relevant.
Our team will review the issue and provide further instructions.
Where do I enter a discount code?
Enter your valid promotional or discount code in the designated discount field during checkout.
Unless otherwise stated, promotional offers cannot be combined.
If you cannot find the answer you need, please contact ERAFITT customer care and our team will be happy to assist.